Abstract:
Digital payment system is andigital medium that allows customers to make digital commerce
transactions for their purchase. Consumers have moderate level of awareness about digital
payment and there is still some problems and challenges faced by the customers in the ECommerce
scenario. The aim of this study is to have an eye on the problems and challenges on
digital payment system as an ease of payment mechanism among customers in E- Commerce
scenario with special reference to Kottayam District. The area of the study is Kottayam district
with a sample size of 100 respondents by adopting convenience sampling method. Primary data
is collected through interview schedule. Simple percentage analysis and likert scale analysis
were used for data analysis and interpretation. The study concluded that , as cash circulation
has still major role in transaction, which requires more awareness programs to digital payment
among customers as an easy source of payment mechanism. Hope this study will contribute the
economy with a positive sign on go India Digital.
